Frequently Asked Questions
Everything you need to know about shopping with HBT Collectables.
How long does shipping take for my order?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that limited edition collectables must be returned in their original, unopened packaging.
Do you guarantee the authenticity of your products?
Absolutely. Every item sold at HBT Collectables is 100% authentic and sourced directly from verified manufacturers or authorized distributors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Are there any customs fees for international orders?
International customers are responsible for any customs duties or import taxes imposed by their country. These fees are not included in our shipping costs.